1. Introduction
At Modern Canvas, we strive to provide exceptional makeup services and products. We understand that circumstances may arise where a refund might be requested. This Refund Policy outlines our procedures and conditions for processing refund requests.
By booking our services or purchasing our products, you agree to the terms of this Refund Policy. Please read this policy carefully before making a booking or purchase.
2. Service Refund Policy
2.1 Standard Makeup Services
For standard makeup services (including but not limited to special occasion makeup, editorial makeup, and makeup lessons):
- Cancellations made more than 48 hours prior to appointment: Full refund of any payments made (excluding non-refundable deposits)
- Cancellations made within 48 hours of appointment: No refund
- No-shows: No refund
2.2 Bridal Makeup Services
For bridal makeup services (including trials and wedding day makeup):
- Deposits: All bridal bookings require a non-refundable deposit of 30% of the total service cost
- Cancellations made more than 30 days prior to the wedding date: Refund of any payments made beyond the non-refundable deposit
- Cancellations made within 30 days of the wedding date: No refund
- Date changes: Subject to availability and may incur additional fees
2.3 Group Workshops
For group makeup workshops:
- Cancellations made more than 14 days prior to the workshop: Full refund
- Cancellations made 7-14 days prior to the workshop: 50% refund
- Cancellations made less than 7 days prior to the workshop: No refund
- Minimum participant requirements: If a workshop is canceled by Modern Canvas due to insufficient participants, a full refund will be provided
3. Service Dissatisfaction
We take pride in our work and want every client to be completely satisfied with our services. If you are dissatisfied with the services provided:
- You must inform us of your dissatisfaction immediately during or immediately after the service while you are still at our location or while our artist is still at your location
- We will make reasonable efforts to address your concerns and make adjustments to the makeup application
- Refunds for service dissatisfaction are evaluated on a case-by-case basis
- Claims of dissatisfaction made after you have left our location or after our artist has left your location may not be eligible for refunds
Please note that refunds are not provided for:
- Subjective preferences regarding makeup style, when the application matches what was agreed upon during consultation
- Circumstances beyond our control (e.g., weather affecting makeup longevity)
- Issues arising from client-provided products or tools
4. Product Refund Policy
4.1 Unused Products
For unused, sealed products purchased directly from Modern Canvas:
- Returns accepted within 14 days of purchase with original receipt
- Products must be unopened, unused, and in original packaging
- A full refund will be issued using the original payment method
4.2 Defective Products
For defective products:
- Returns accepted within 14 days of purchase with original receipt
- Products determined to be defective will be eligible for a full refund or exchange
- We reserve the right to inspect products to verify the defect
4.3 Product Exclusions
The following items are not eligible for return or refund:
- Opened or used cosmetic products (for hygiene reasons)
- Sale or discounted items marked as "final sale"
- Gift items received with purchases
- Products not purchased directly from Modern Canvas
5. Refund Processing
5.1 Refund Methods
Approved refunds will be processed using the original payment method:
- Credit/Debit Card payments: Refunded to the original card
- Bank transfers: Refunded to the originating account
- Cash payments: Refunded in cash or by bank transfer, as agreed with the client
5.2 Refund Timeframes
Once approved, refunds will be processed as follows:
- Credit/Debit Card refunds: Initiated within 3-5 business days, though it may take 5-10 business days to appear on your statement depending on your financial institution
- Bank transfer refunds: Initiated within 3-5 business days, with processing times varying depending on your financial institution
- Cash refunds: Available for immediate collection by appointment
6. How to Request a Refund
To request a refund, please follow these steps:
- Contact us by email at [email protected] or by phone at +448637524233
- Provide your name, contact information, and booking/purchase details
- Explain the reason for your refund request
- Include any relevant documentation (receipts, photos of defective products, etc.)
All refund requests will be reviewed within 3 business days, and we will contact you regarding the status of your request.
7. Special Circumstances
7.1 Illness or Emergency
In cases of documented illness or emergency that prevent you from attending your appointment:
- Provide documentation (e.g., doctor's note) within 48 hours of your scheduled appointment
- We may offer rescheduling options or partial refunds at our discretion
7.2 Service Cancellation by Modern Canvas
If we need to cancel your service due to artist illness, emergency, or other unforeseen circumstances:
- We will notify you as soon as possible
- We will offer to reschedule your appointment or provide a full refund
- If the cancellation significantly impacts a time-sensitive event (e.g., wedding), we will make reasonable efforts to arrange an alternative solution
7.3 Force Majeure
In cases of events beyond our reasonable control (natural disasters, severe weather, government actions, etc.):
- We will work with you to reschedule your service when possible
- Refund policies may be adjusted based on the specific circumstances
8. Gift Certificates and Promotional Offers
8.1 Gift Certificates
- Gift certificates are non-refundable but are transferable to another person
- Gift certificates have a validity of 12 months from the date of purchase
- Expired gift certificates cannot be refunded or extended
8.2 Promotional Offers and Discounts
- Services or products purchased using promotional offers or discounts are subject to the specific terms of those offers
- Refunds for discounted services will be based on the amount actually paid, not the full service value
9. Changes to Refund Policy
We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our services or purchase of our products after such changes constitutes your acceptance of the new Refund Policy.
10. Contact Information
If you have any questions about our Refund Policy, please contact us at:
Modern Canvas
508 Maisie Lane
Eileenport, G74 3LB
United Kingdom
Email: [email protected]
Phone: +448637524233
